A couple of years ago, I had plans to go to my friend’s apartment in NYC for a holiday party. I was traveling on the bus and didn’t want to have to lug anything with me so decided to send a centerpiece for their table beforehand. I found a florist in the neighborhood, picked out a fairly pricey arrangement and sent it on its way.
I arrived to their place the following day and noticed the arrangement wasn’t on the table but since it was laden with candles and food, I didn’t really think twice about it.
Later, sitting on the couch, I went to put my glass on the side table and noticed that the small vase of flowers there had a card stuck in from the same florist I used. I curiously checked it out to discover that the pathetic bunch of carnations was from me. Embarrassed, I whipped out the card and hoped not too many other people had paid attention.
Of course, when I gave my friend my disclaimer that those were not the flowers I picked out and were in fact a far cry from the evergreen and poinsettia display I’d chosen, she told me they were fine and not to worry about it. But I couldn’t get over the fact that had I not been there for the party and only sent flowers in my place, Tribeca Florist would have gotten away with delivering a significantly lower quality than what I paid for online.
I was reminded of this story the other day.
I got home from work to a surprise delivery at my door. My mom had sent flowers to my apartment as a congratulations for a work accomplishment. I called and thanked her and then (obviously) uploaded them to Instagram. A little while later, she called me embarrassed. These were not the flowers she ordered. I had been a little surprised by the quality as they were more grocery store refrigerator case than florist but fresh flowers are fresh flowers and I was happy for the thought.
But, once again, the florist had pulled one over on the customer and sent far lower quality than what was touted online. And my mom’s thought had been more generous than the outcome.
She called 1-800-Flowers and got a full refund on her order but not everyone has a daughter who shamelessly uploads photos to the ‘gram and so not everyone can ensure their recipient gets what was ordered.
My moral of the story is to make sure that whenever you send flowers to someone, you get proof that they got what you ordered. But it could also be a case for the benefits of social media.
Have you ever had this happen to you?